Serve as an in-house technical support to assigned vendor applications. Coordinate and apply the application upgrades and routine maintenance in accordance with the department guidelines. Communicate through documented methods with users and support staff of changes or known issues that affects the application performances and availabilities. The position is responsible for providing resolutions or appropriate responses to the helpdesk of known or reported issues. The position must demonstrate ownership of service and support for the assigned applications through demonstration of consistent knowledge sharing and application of preventative maintenance. The position will functions as a project lead to assigned applications by the director and actively participates in the helpdesk as needed.
KNOWLEDGE AND SKILLS:
Ability to install, configure, and maintain personal computers, networks, and related hardware and software.
Ability to analyze and assess IT resources based on a project specification.
Ability to support and coordinate multiple projects and tasks.
Ability to communicate effectively with vendors and user groups.