This role exists to provide oversight and responsibility for delivery of the network connectivity services that serve Walgreens Corporation, inclusive of retail outlets, corporate office sites, internally and externally managed datacenters, and interconnected contract and third party locations within the United States and offshore.
As organizations in today’s world become increasingly reliant on distributed and cloud technology, this role is particularly vital to ensure smooth business operations and continuity. The incumbent will lead the network and connectivity operations team with a strong focus on driving Service Delivery excellence and continually improving customer satisfaction. The candidate will act as a subject matter expert regarding the network design in support of business objectives as well as providing the options for critical service delivery, whilst building a cohesive team championing quality, sharing appropriate information and building depth of expertise.
He/she will ensure the Connectivity Services organization is securely, predictably and measurably delivering resilient and scalable/elastic technology infrastructure & services for all users. He/she will be responsible for developing robust recovery plans to minimize disruption to business due to service or technology related outages.
The initial year(s) of the role will also include a very strong focus on cross-WBA divisional change management, collaborating in development of a global connectivity services technology organization, managing teams, resources, suppliers and stakeholders through the change journey of moving connectivity services and activity from a local/divisional activity to a global strategy and a global set-up that leverages WBA size/scope and drives simplification while improving reliability and availability of technology.
The leader in this role will be passionate, bold and possess exceptional leadership skills. He/she will have managed teams (internal employees as well as outsourced resources) and should have experience in managing offshore resources at global scale.
The role reports to the VP, WBA OneIT Infrastructure and Operations Services, and will be based in the Chicago metropolitan area.
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