WHY WE WILL LOVE YOU
Passion for creating digital products and experiences that resonate emotionally with customers Passionate about the behaviors of the many people as users and motivated to drive business growth by ensuring an exceptional customer experience Motivated to keep learning and to forget the obsolete Energized by working both independently and interdependently and cross functions Motivated to work agile and being open to the change Knowledge of UI design for digital products and services Knowledge of changing digital trends in order to understand potential innovative solutions that meet customer needs Experience in designing and managing digital and mobile experiences Experience of UX/UI design across multiple digital channels, web and mobile Experience of working in an agile, highly collaborative team and working directly with developers for implementation of designs Knowledge of the digital transformation and technology in transforming retail business and its customer experience Good written and verbal communication skills with the ability to communicate with business leaders Knowledge of IKEAs corporate identity, core values and vision of creating a better everyday life for the many people Share and live the IKEA culture and values QUALIFICATIONS Minimum of 2-3 years of experience in a UX/UI, Web Designer or equivalent roles Experience in designing digital customer experiences Experience in working as part of an Agile team Experience in working in a data driven environment Preferred: Knowledge of IKEA Brand, culture, values and way of working
WHAT YOU'LL BE DOING DAY TO DAY
Provide input into defining and supporting implementation of the User Experience (UX) & Design strategy Provide insight into discussions to develop and maintain the right focus on user experience and enable effortless, intuitive and reliable interactions between IKEA and its customers Use the insight from the Data Science & Analytics teams to understand user/customer behaviors, using this data to inform designs for use interfaces to improve the user experience Create concept sketches, user flow diagrams, wireframes, prototypes, and detailed interaction specifications, as needed to support the definition of the story for the Product development team Participate in digital initiatives that positively impact user experience, loyalty and increase conversion Monitor changing customer behaviors and develop strategies to enhance IKEAs customer proposition Maintain an excellent understanding of customers profiles and personas to inform designs and experiences Together with senior team members, work closely with the Customer Experience team to drive conversion through the improvement and consistency of the customer journey through all customer touch points Work across initiatives within INGKA Group, steering solutions towards the correct focus on customer experience
Were the ones who make it possible for people to have a smarter life at home and a hassle-free and rewarding shopping experience. Together we work to find new digital solutions for every business need to help make IKEA a great and efficient place to work. We like to think of ourselves as innovative and modern, and we believe that nothing would actually work without us.
Some other stuff
Travel required: Less than 10%
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