Our Consumer & Community Banking Group depends on innovators like you to serve nearly 66 million consumers and over 4 million small businesses, municipalities and non-profits. You'll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.
As an experienced Infrastructure Development professional, your mission is to help lead our team of innovators and technologists toward creating next-level solutions that improve the way our business is run. Your hands-on knowledge in system design, application development, testing and operational stability will help your team deliver high quality products. You'll be instrumental in solving more difficult technical issues, developing integration elements, building data models, APIs, and open 3rd-party SDKs. You'll see your ideas come to life as part of a small, success-driven team. Your quest to embracing leading-edge technologies and methodologies inspires your team to follow suit. And best of all, you'll be able to harness massive amounts of brainpower through our global network of technologists from around the world to tackle big challenges.
This role requires a wide variety of strengths and capabilities, including:
* BS/BA degree or equivalent experience
* 7+ years of experience in Contact Center Technology with Genesys Framework along with Omnichannel implementation.
* Good Hands-on experience with Genesys Config/Management layers, Routing layer, Interaction/SIP layer and Media layer.
* Hands on experience with very large-scale deployment of Genesys 8.5 - Framework, Configuration and Management, Routing & Media components with integration experience.
* Hands on experience in the installation and configuration of the Genesys suites which includes Configuration and Management, Routing & Media components etc..
* Experience working on Genesys Administrator, CME & GAX.
* Demonstrated knowledge and ability to troubleshoot any complex issues around Genesys config/management layers, routing layer, Genesys SIP, media server, and ICON/Info Mart.
* Experience on IWD - Intelligent workload distributor is a plus
* Good communication skills (Written and oral).
When you work at JPMorgan Chase & Co., you're not just working at a global financial institution. You're an integral part of one of the world's biggest tech organizations. In our global technology centers, our team of 50,000 technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $11B annual investment in technology enables us to hire people to create innovative solutions that are transforming the financial services industry.
At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you're looking to build your career as part of a global technology team tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
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