We are looking for a Digital Site Reliability Engineering Leader (Platform Engineer) that will drive a team that transforms the way Citizens Bank implements, deploys, supports and operates our digital platform. The focus is on enabling engineering teams with expert guidance and tools to deliver frequent, high quality and reliable components as part of our digital platform. This role would also set strategy and lead our evolution to a continuous delivery world. This person would also set strategy and lead our evolution to a continuous delivery world. This person would also manage, guide and educate a fixed and a rotating group of platform developers on security, automation, and cloud architecture/technology. This person will work closely with security, Infrastructure, Risk, Middleware, and other areas of the company to ensure continuous delivery and DevOps are influenced throughout the value chain.
Primary responsibilities include:
Contribute to application code base and architecture with a focus on optimization for performance, reliability, scalability, security and cost
Develop and implement solutions for non-functional requirements using with a focus on broad re-use across system components
Implement CI/CD best practices, deployment pipelines and test automation frameworks to enable frequent, high quality releases
Define and implement application deployment strategy based on application type
Guide, grow and train agile engineering teams to optimize service quality and ensure adoption of operational best practices
Ensure the effective capture of application telemetry, logging and monitoring of all aspects of system and application behavior to facilitate fast detection and resolution of issues
Design and develop operational tools and services needed to effectively operate system components
Understanding and adherence to operational processes ensuring audit-ability, risk and compliance with ISO and industry standards (includes Incident, Problem and Change Management)
Continually evaluate service and infrastructure usage to effectively manage performance, capacity and cost – automating solutions wherever possible
Participate as a member of the SRE community to develop tools and services that enable automated operations
Contribute to documentation required to guide on-call engineers and on-board team members
Maintain system wide health and proactively seek out potential issues, address with component teams
Proactively and continuously drive system wide quality improvements by undertaking thorough root cause analysis for major incidents with component engineering teams
Provide training and coaching in a capacity as Subject Matter Expert to other engineers
Required experience in a continuous delivery model similar role at an organization that has adopted the SRE model
Background in production operations and support at scale with a proven track record of maintaining highly available and performant platforms
Experienced in programming and scripting languages to contribute to application development and automation (e.g., Java, Node.js Python)
Experienced in AWS Cloud formation and Hashicorp Terraform
Some practical knowledge of container solutions (e.g., Docker, Kubernetes,)
Experience with source Control Systems (e.g., GIT/Gerrit)
Experience with tools and platforms like (e.g., Jenkins, Maven, Nexus)
Usage of test frameworks like (e.g., JMeter, Cucumber, Selenium)
Hands on working knowledge of deployment pipelines for languages like (e.g., Node.js, Java, Springboot)
Security best practices (SSH, Certificate management, or standards such as PCI)
Excellent debugging / problem solving skills including ability to investigate and remedy software bugs if necessary
Preferably experienced with Infrastructure as a Service / Cloud computing (e.g., Amazon AWS, Google Compute Engine, etc.)
Education, Certifications and/or Other Professional Credentials:
Bachelor's degree required
Hours & Work Schedule
Hours per Week: 40
Work Schedule: M-F
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment Opportunity
It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer/Disabled/Veteran
Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries.
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