Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.
The people here at Apple dont just craft products - they build the kind of wonder thats revolutionized entire industries. Its the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.
Are you passionate about understanding how new technologies work? Join the team that serves as Apples nerve center, our Information Systems and Technology group. There are countless ways youll contribute here, whether you are designing innovative solutions for complex problems, assisting with ongoing data security or coordinating technology needs related to product launches. Join our team, and together well explore all the ways to help users continue to do their best work at Apple.
Amaze yourself. Amaze the world. A job at Apple is unlike any other you've had. You'll be challenged. You'll be inspired. And you'll be proud. Because whatever your job is here, you'll be part of something big. At Apple, great ideas have a way of becoming great products, services, and customer experiences very quickly. Bring passion and dedication to your job -- like everyone here -- and there's no telling what you could accomplish. The Information Systems & Technology (IS&T) team manages key business and technical infrastructure at Apple -- how we take an order online, the experience with technology in our retail stores, how much network capacity we need around the world, the processing of every credit card an iTunes customer uses, and closing the books. IS&T does it all.
We are currently looking for a highly motivated, technically savvy, experienced Help Desk Supervisor who has excellent supervisory skills to join our HelpLine management team. This is an extremely fast-paced and highly demanding environment. If you have what it takes, we would like to talk to you.
The IS&T HelpLine provides technical support to Apples employees, contractors, and vendors throughout the world, 24 hours a day, 365 days a year. We support Apples products and services from hardware to software. We also support Apples world-class information technology infrastructure from the data and voice networks to each users Mac or iOS device and everything in between. In this role you will be responsible for the Supervision and help desk operations and staff, including:
Major incident and problem management
Scheduling and time tracking
SOX and PCI-DSS compliance
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