Welcome to the exciting world of Product & Technology!
We manage the products that help our customers purchase the devices and accessories they love. These products include Equipment Installment Plans, JUMP On Demand and other leasing options, our unique JUMP! upgrade program, and Trade-In of used devices. We constantly review the customer's journey to understand their experience and enhance our products to best fit their needs.
Managing a product means partnering across the organization to review performance metrics, walk the customer path and be the expert on expected experience, and lead the resolution of any unexpected experiences surfaced by our customer facing teams. You will partner with Product Marketing to plan product improvements and lead deployment to our customer facing teams. We are looking for product managers who are self-starters and will live the Un-carrier brand, discarding the status quo and acting as an advocate for our customers!
WHAT YOU'LL DO IN YOUR ROLE.
A Product Manager is responsible for executing the vision, design, and roadmap for complex products within the Device Financing Product portfolio. You will drive to a deep understanding of the product's customer and representative experiences along with high-level understanding of underlying architecture and systems. This position reports to the P&T Device Financing Products Director and is considered the overall product expert within T-Mobile.
A Product Manager also develops strong and productive relationships outside of P&T with Care, Retail, Supply Chain, Finance, Marketing, and vendors to understand their product performance needs. They will then translate the needs into product requirements, within P&T's Agile environment, and lead projects to deliver against the requirements up through and including release deployment.
Strategy, Vision, Analysis
Owns product end-to-end for cross-platform solutions. This includes creating, managing, maintaining and communicating product vision and roadmap.
Partners with internal/external stakeholders to understand current customer experiences, identifies areas of opportunity.
Conducts analysis of quantitative and qualitative data to identify product innovation opportunities or root cause of issues and assess opportunity size and impact.
Works with stakeholders and follows enterprise process to secure and maintain product funding.
Communicates, influences, and sells ideas at VP level and below. This includes regularly delivering product presentations.
Drives specific ad hoc analysis and presents information to executive level management on request.
Influences product feature set and positioning strategies to improve customer experience, and drive or support growth.
Works with external third parties to assess partnerships and licensing opportunities.
Leverages customer insights for product vision, strategy, roadmap, priorities.
Dedicate time to actively listen to customers either by being in our Retail environment, listening to Care calls, or reviewing online feedback. Hear their concerns to build deeper empathy and prioritize product enhancements to address their biggest needs.
Evangelizes and advocates for the customer both internally (IC through VP level) and externally, perpetuating the customer-first mindset.
Creates an environment and culture where the team is immersed in customer-first mindset.
Tests ideas with real customers to ensure that the product delivers the desired benefit.
Product Execution / Delivery
Translates product/platform strategy by writing detailed features and user stories consumable for Dev teams for products with multiple transactions and touchpoints.
Owns and manages backlog of requested product changes identified and prioritized with our business and technology partners.
Develop suite of test cases that tests the resiliency of the product and execute the cases routinely to identify previously unknown design gaps or impacts from recent releases.
Determine H.E.A.R.T metrics for your product(s), set high performance goals, partner with data teams to continually assess actual performance against goal.
Recognizes and communicates technical challenges to stakeholders and makes educated trade-off decisions with the team.
Accountable for product team response in event of critical or high impacting defect, including communications to stakeholders at all levels.
Relationship & People, Professional Development
Collaborates and develops positive working relationships with sales, accounting, marketing, legal, go-to-market, and finance. Works with outside partners and other third parties.
Maintains professional knowledge by attending educational workshops; reviews professional publications; establishes personal networks; participates in professional societies.
Develops adoption tools and training material.
5+ years of relevant Product Management experience. Advanced level understanding of customer experience. Prefer experience in an agile software product development environment
Proven success in directing matrixed resources and delivering software, with Agile Scrum methodologies and other commonly used tools, across multiple teams.
Strong presentation and communication skills with the ability to concisely describe problems and communicate to developer, leadership, and key stakeholders proposed solutions.
Strong requirements elicitation, and proven writing skills including the ability to write concisely and clearly for different audiences.
Strong time management skills with the ability to move multiple projects forward simultaneously and with speed.
Prefer experience with JIRA-Align backlog/project management tools.
Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence.
Strong analytical skills with demonstrated ability to identify/analyze/synthesize product use data and use the data to drive decisions.
Bachelor's Degree or equivalent experience.
Additional General or Physical Requirements:
Must be able to communicate with others effectively through written communication methods.
Must be able to communicate (talking, hearing, etc.) with others effectively through oral communication methods
This position requires working with a computer (keyboard/mouse), telephone, and/or calculator; or, other repetitive use of hands.
Travel: May require up to 10% of domestic overnight travel to interact with vendors or satellite T-Mobile offices.
As America's Un-carrier, T-Mobile USA, Inc. (NASDAQ: "TMUS") is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile USA. Inc. provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit http://www.t-mobile.com
We Take Equal Opportunity Seriously - By Choice. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.
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