The Manager, Product & Technology is responsible for executing the design, product and technical build, support and maintenance of a key product or limited product portfolio, as well as the supporting technology capabilities and infrastructure that support that product in an Agile driven environment. Most often leading teams of 5 - 10 FTE, and may lead teams of onshore and offshore contracting companies. Direct reporting line may include team(s) of Product Manager(s), Product Owner(s), technical and solution architecture, DevOps management, UI / UX, Test, as well as full stack Software Development.
Manager is also responsible for attracting, hiring, retaining a high performing, full stack, team of Product Managers, Software Developers, architects, other members of technical staff to support products and platforms. This role is also directly accountable for developing strong and productive relationships outside your direct teams with Customer or Customer representative teams, partner organizations, dependent technology teams, and supporting vendors.
Works in collaboration with Sr Manager and / or Director to develop strategy, plan, goals (outcomes) for their scope of business. Collaboration should extend to customer teams and groups, as well as close working teams within P&T.
Regularly provides review and guidance to Product Management team on execution related responsibilities.
Fosters strong working relationships with high dependency delivery teams outside of reporting vertical (Engineering, other P&T teams outside immediate reporting structure).
Fields and responds or forwards customer or Leadership escalations, as appropriate.
Manages delivery accountabilities of vendor or vendor resources as appropriate.
Communicates with Product and Dev teams frequently to learn of barriers or obstacles to efficient productive delivery.
Works immediately to remove those barriers or obstacles if possible within their sphere of influence.
Works collaboratively with Product Team, Release Train Engineers (RTE's), Scrum Masters, Dev Team to identify and eliminate waste in the delivery cycle or process. When resolution requires influence beyond their level, drives structured upward communication and feedback to seek resolution.
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