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AppleCare is Apples premier Service and Support organization providing award winning technical support and product service to our global customer base. AppleCare Engineering - Software Platforms & Services Support represents Apple's Worldwide contact centers and Apple's customers to groups within Apple to improve product quality and usability. We are responsible for supporting all Apple software platforms, cloud services, and applications.
We are seeking a OS Platforms Support Engineering Manager to lead a team that collaborates with Engineering, Product Marketing, Legal, Operations, and others to deliver the best possible customer experience.
The Support Engineering Manager leads a team of project managers responsible for driving new product readiness for all AppleCare support channels worldwide to ensure cross-functional stakeholders understand and prepare for the potential impact of a new product or software release. This team is also a key contributor in the delivery of customer feedback to partners in engineering to help develop longer-term product improvements that address field reported product usage issues. Most critically, this person is responsible for helping their team manage relationships at Apple to ensure a high degree of engagement and influence over key partners.
Strong candidates for this role are natural born leaders who are driven, organized, and detail oriented and who communicate with ease and speak with authority. You have excellent leadership traits that help inspire your team. You also have knowledge of all of Apples software platforms including all features, applications, and technologies.
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