Duties: Complete incident and problem resolution for aligned lines of business, providing end-to-end resolution to ensure completion of all jobs within defined objectives. Troubleshoot production issues and coordinate with other teams to remediate and implement production in order to minimize impact to customers and/or downstream. Manage incidents to resolution, including escalations, and produce daily reports for outstanding incidents. Document and adjust the incident management process and adjust training as appropriate. Participate in new product releases and integrate support with production processes. Support process improvements to continuously improve the stability and performance of the applications. Perform in-depth research and identify sources of production issues including root cause analysis of issues and report the outcome to the business community and management.
Minimum education and experience required: This position requires a Bachelor's degree in Information Technology, Computer Science, or related field of study plus five (5) years of experience in the job offered or five (5) years of experience as a Software Engineer, Data Specialist, or related occupation.
Skills Required: This position requires five (5) years of experience with the following skills: Java; Phyton; Ansible; Middleware; Websphere; Oracle; DB2; CTLM; SQL; ETL; Informatica and Unix; data and infrastructure architecture; architecture, design, and business processes; monitoring tools including Autosys and Control-M; SPLUNK; Wily; Tivoli; and DynaTrace.Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
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