Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish.
The people here at Apple dont just craft products - they build the kind of wonder thats revolutionized entire industries. Its the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it.
The Collaboration & Productivity team works hard to provide our internal employees with information, tools, and support throughout their careers at Apple. We focus on building productivity and collaboration tools, and provide information, training, and support needed to use those tools effectively. Using data to drive end user efficiency, our eclectic team manages clients, provides internal services, creates applications, and acts as the voice of IS&T to the company. Everyone and Apple depends on our teams communication skills, obsession over the customer experience, and attention to detail.
We are looking for a process-oriented program manager to lead global IT training strategy and planning efforts, encompassing everything from annual budget planning to data-driven program execution. The ideal candidate possesses a strong customer service ethic, handles ambiguity with ease, and understands the core strengths that make Apples products easy to use.
This position will own the global learning infrastructure, including learning management system and reporting platforms, and the creative development of both new solutions and enhancements to existing systems. This role will be responsible for defining strategic and operational goals and design a corresponding roadmap for achieving those goals. Build and develop monthly business and leadership reports that outline performance against key strategic initiatives. Manage financial processes for global training and Helpdesk teams, including: financial planning (capital and operational expenses) and headcount planning.
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