The Systems Engineer is responsible for the full understanding of system processing and configuration elements in place to support BAU, Project and Risk platform initiatives. This individual will act as Primary SME (Subject Matter Expert) on the Vector Exceptions, Vector Five Returns and ICapture systems and Secondary SME of the Alogent Payments Gateway system platforms. This individual will be responsible for timely responses and remediation of platform issues and effective communications between business lines and technology resources engaged to support the platform.
This individual will lead incident calls directly related to their assigned system(s) and engage with Business Line Stakeholders, Vendors and Technology partners as necessary to remediate system issues within the System Level Agreement (SLA). This individual will participate in quarterly DRET events and be available for system support during off-hours when necessary.
This individual will perform system configurations, implement software releases, update system documentation and support testing as needed to support BAU, Project and Risk platform initiatives. This individual will support risk initiatives by raising awareness of potential risk, mitigating current risks and configuring platforms to prevent risk exposure. This individual will be responsible for completing his/her initiatives based on prioritized JIRA stories associated with your systems.
Primary responsibilities include:
Education, Certifications and/or Other Professional Credentials:
Hours and Work Schedule
Hours per Week: 40
Work Schedule: M-F
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment Opportunity
It is the policy of Citizens Bank to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer/Disabled/Veteran
Citizens Bank is a brand name of Citizens Bank, N.A. and each of its respective subsidiaries.
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