Vice President - Senior Product Manager - Digital Fulfillment (603)
Merchant Services is investing in a global leadership position in the rapidly evolving payments landscape with an aggressive transformation agenda. This multi-year, firm-wide strategy will build customer-centric payments solutions for small businesses and large clients. It's a unique opportunity to build a modern product suite based on fully digital with "customer first" approach. In addition, the Agile operating model aligns product owners, designers, and engineers to rapidly bring-to-market new product features. As a result, the SMB transformation team will leverage the power of the firm to help clients accept payments across omni channels and create a seamless integrated banking experience.
To help drive the transformation, JPMorgan Chase is seeking a uniquely talented & proven Senior Product Manager - Digital Fulfillment. This product manager will help transform the experience for clients to discover hardware products, re-define order-to-ship workflows, back office workflows for billing, accounting and servicing.
This "digital native" candidate will deliver a robust product roadmap and backlog using their expertise in product management, customer & client experience, business process mapping and automation, eCommerce shopping expertise, and agile delivery. The ideal candidate understands modern technology stacks (eCommerce shopping cart stages, API integrations, Microservices, etc.), design thinking (client journey, UX / UI, moments of truth), and mobile channels.
The ideal candidate is a highly-organized and self-motivated leader who designs customer-obsessed products, manages a product release plan, flexibly adapts to internal & market forces, and has superior influencing / relationship management skills. This position will succeed by achieving digital experiences, product performance KPI, time-to-market, delivery clock-speed, team satisfaction, and partner satisfaction.
Manage the transformation of a "digital-1st" client experience and API based integrated workflow systems
Manage a product roadmap that balances stakeholder inputs and MVP releases
Design a product platform with UI's, APIs, services, and data-driven insights that deliver unique experiences across the client journey
Design a product architecture that reduces time-to-market for new features, simplifies internal/external dependencies, and scales to handle large volume
Prioritize the product backlog based on client demand, business cases, product KPI, strategic business goals (customer R&D, competitive, market)
Identify potential roadblocks and develop recommendations for delivery issues, change requests, pre-release QA, production issues
Provide clear vision and scope documentation, use cases, product requirements/epics/stories to support development
Monitor product performance with daily reports, monthly dashboards, and periodic stakeholder reviews
Monitor industry assessment that provides detailed insights into the competitive landscape and best practices
Partner with teams (product, design, technology, risk, legal, compliance, ops, marketing, sales...) to manage prioritization, resourcing, controls, readiness, and go-to-market plans
Collaborate and Partner with 3rd party vendors / alliances to enhance product offering
7+ years in product development life cycle experience in defining and launching world class products
5+ years' experience in digital channels, eCommerce and business process automation experience required. Any work experience in offering hardware devices over online is preferred.
2+ years' experience in designing/building solutions with modern technology stacks, including, API's, Microservices, Public cloud, etc.
Prior experience with corporate accounting, inventory management and invoices
Proven track record of managing new product launches / transformations of time-critical platforms
Proven track record of managing the end-to-end product development lifecycle (PDLC) for complex, large-scale initiatives
Strong executive presence; comfortable interacting with and presenting to all levels of management
Strong ability to analyze opportunities & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)
Strong influencing and partnership / collaboration skills to drive cross-functional teams
Ability to productively work in a matrix management organization
Positive, team-oriented attitude and inspiring leadership skills a must
Bachelor's degree required; Masters or MBA preferred
Travel requirement: approximately 25% (as health & travel conditions permit)JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
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