Merchant Services is the global payment processing business for JPMorgan Chase & Co. Merchant Services is the world's leading merchant acquirer with over $1 trillion in annual transaction volume, authorizing transactions in more than 130 currencies, and is a leading provider of payment, fraud and data security for companies large and small.
The Program Governance team's mandate is to structure and drive program decision and change management including meeting structure, communications, and culture with the ultimate goal of improving the Program's effectiveness, efficiency and controls.
Manage process for allocation of people and prioritization of work to ensure effective program-wide decision making, in collaboration with Finance and Technology representatives
Own and drive day-to-day management and delivery of key work streams related to Organizational effectiveness, RTTO, and hiring linked to Acceleration
Execute program governance activities:
o Propose topics and create executive-level & program wide presentations on the progress of the program
o Lead governance working sessions & meetings
o Manage requests to report on program progress for Business Unit Reviews (BURs), etc.
o Develop & implement continuous improvement processes
o Solicit voice of the customer feedback (internal)
Manage the Program-wide change management process, keeping the program audit-ready at all times
Collaborate with Helix Delivery and Technology to create and maintain program-wide intranet site as a single source of program information
Identify, report and maintain log of risks, assumptions, issues and decisions
Mentor and actively invest in building and developing junior team members
Must have 7+ experience in project management and executive presentation building/communication
Must have demonstrated experience in driving strategy within a large multi-segment organization, payments industry experience strongly preferred
Exceptionally strong executive-level communications skills, oral and written
Demonstrated influencing-without-authority leadership skills
Proven exceptional relationship building skills inside an organization; preference given to candidates who have proven these skills in an international environment
Strong EQ with insatiable desire to develop and mentor junior team members
Knowledge of project management processes, JIRA and understanding of product development lifecycle preferred
MBA preferred, Bachelor's degree required
Mastery of Microsoft Office (Excel, PowerPoint, etc.) and ability to make executive level presentationsJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
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