To help drive the development of innovative new point of sale solutions, we are seeking a uniquely talented & proven Senior Product Manager who can lead the conception, development and rollout of features required by merchants today and into the future.
This "digital native" candidate will deliver a robust product roadmap and backlog using their expertise in product management, customer & client experience, business process mapping and automation, multi-channel commerce, and agile delivery. The ideal candidate understands modern technology stacks (cloud services, API integrations, microservices, mobile/web front-ends, etc.), design thinking (client journey, UX / UI, moments of truth), and mobile channels.
The ideal candidate is a highly-organized and self-motivated leader who designs customer-obsessed products, manages a product release plan, flexibly adapts to internal & market forces, and has superior influencing / relationship management skills. This person will succeed by achieving goals driven by optimal digital experience, product performance KPI, time-to-market, internal and external stakeholder satisfaction.
Manage the transformation of a "digital-1st" client experience and cloud based integrated value-added features
Manage a product roadmap that balances stakeholder inputs and MVP releases
Design a product platform with UI's, APIs, services, and data-driven insights that deliver unique experiences across the client journey
Design a product architecture that reduces time-to-market for new features, simplifies internal/external dependencies, and scales to handle large volume
Prioritize the product backlog based on client demand, business cases, product KPI, strategic business goals (customer R&D, competitive, market)
Identify potential roadblocks and develop recommendations for delivery issues, change requests, pre-release QA, production issues
Provide clear vision and scope documentation, use cases, product requirements/epics/stories to support development
Monitor product performance with daily reports, monthly dashboards, and periodic stakeholder reviews
Monitor industry assessment that provides detailed insights into the competitive landscape and best practices
Partner with teams (product, design, technology, risk, legal, compliance, ops, marketing, sales...) to manage prioritization, resourcing, controls, readiness, and go-to-market plans
Collaborate and Partner with 3rd party vendors / alliances to enhance product offering
7+ years in technical product development life cycle experience in defining and launching world class products
5+ years' experience in digital channels, eCommerce and mobile experience required.
3+ years' experience in designing/building solutions with modern technology stacks, including, API's, microservices, public cloud, etc.
Experience with payment and/or point of sale solutions preferred
Proven track record of managing new product launches / transformations of time-critical platforms
Proven track record of managing the end-to-end product development lifecycle (PDLC) for complex, large-scale initiatives
Strong leadership presence; comfortable interacting with and presenting to all levels of management
Strong ability to analyze opportunities & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)
Strong influencing and partnership / collaboration skills to drive cross-functional teams
Ability to productively work in a matrix management organization
Positive, team-oriented attitude and inspiring leadership skills a must
Bachelor's degree required; Masters or MBA preferred
Travel requirement: approximately 25% (as health & travel conditions permit)JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
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