Position Overview

CCB Remediation and Corrections team manages the process to triage, fix, correct, and eliminate customer impact caused by a business process or operational break. CCB Correction Analytics COE team plays extremely critical function to support Analytics throughout the entire correction process, which entails to identify the impacted, calculate financial harms, execute to have customer appropriately refunded and/or notified based on various correction strategies. The CCB Correction Analytics COE was built in 2017 with a vision to have high talent Data Analysts centralized to support multiple LOB correction efforts including Consumer Banking, Business Banking, CWM and Credit Card. This COE model provides increased career mobility, better training, stronger controls and more opportunities to allow analysts to work across multiple LOBs. In order to excel in Correction Analytics, the individual needs to be highly motivated, highly analytical, extremely detail oriented, and an exceptional problem solver who take pride in being part of the correction organization that owns customer's issues from the beginning to end, fix their problems and deliver great customer experiences.

Skills/Competency Requirements
* Use SQL and SAS to pull and wrangle data
+ Proficient coder
+ Able to pull data, aggregate/group by fields , and remove duplicate observations
* Proficiency with standard MS Office tools (Excel, Word, etc.)
* Possess good verbal and written communication skills
* Exhibit strong process adherence discipline
+ Throughout the life cycle of a project, specific process control procedures and documentation must be followed and completed by the CA (Corrections Analyst)
* Must be detailed and quality assurance oriented
* Willingness to ask questions to fully understand the break and correction activities
* Able to deep dive and do root cause analysis
* Be able to work multiple problems simultaneously
* Typically a CA will be assigned one to two cases at once
* Understanding of the data infrastructure in a financial services organization will be a plus
* JPMC product, data table, and/or structure knowledge preferred

Knowledge/Experience/Education Requirements
* Basic SQL experience - joining, filtering, and aggregating data tables
* Basic SAS knowledge related to data-step programming
* College degree and up to 5 years experience
* MS Office experience
* Experience working on multiple projects at once
* JPMC Product knowledge preferred
* JPMC Data knowledge preferred

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

Equal Opportunity Employer/Disability/Veterans