Have a background in technology and a mind for business? Do you find the idea of building efficiencies that free the organization to deliver more value compelling? If this sounds like you, this could be the opportunity you are looking for! The Business Operations Manager role sits within VP of the Digital Services Group whose primary mission is to position the P&T organization to deliver world-class customer experiences by amplifying a common vision & strategy which produce exceptional outcomes through our focus on simplicity, scale and value for customers, employees, and shareholders. In this role, you will be part of the team responsible to evolve a rhythm of business that supports efficient planning and execution of people, financial, facility, reporting and other operational activities for P&T.
The Business Operations Manager will also be tasked with significant strategic initiatives as required in areas that span across all P&T functions. Efficiency optimizations (automation, process, policy or other) that enable the organization to scale will be key outcomes for this role. In pursuit of these outcomes, the Sr. Business Operations Manager will perform data collection, analysis & reporting, problem and solutions identification, communications, change management and put decision ready proposals to leadership. Ideal candidates have a track record of leadership, bring great communication and organization skills, can drive through ambiguity to align diverse stakeholder groups and deliver measurable business outcomes." Support P&T organization's development and delivery of multi-year roadmaps, organizational design, goal management, and execution of special projects on an as-needed basis.
Liaison across functional groups for process and policy changes, compliance issues, or department-wide initiatives.
Portfolio Planning & Tracking: Executive Portfolio Summary Creation, CIO Quarterly Review support, Org Integrated Roadmap creation, Dependency management across department, Risks & Escalations Mgmt,
Portfolio Health Communication: Reporting & Analytics view, Value Delivery Articulation, OKR/Results Management, Transformation programs / Tools adoption
5+ years experience in business administration, project management or business operations role 2+ years experience in a technical role Business Analysis, Process Elicitation
Solid understanding of budget and financial planning cycles
General knowledge of modern development/information technology and associated bodies of knowledge (background working in IT, familiarity with IT SDLC, development, or with IT vendors or systems a plus)
Proficient with MS Office suite and basic data structures - capable of performing basic queries and data manipulation + reporting as part of analysis or automation of operations
Proficient in or demonstrated track record showing aptitude to learn and adapt new skills especially in use of applications for purposes of workflow and process automation
Basic Project management skills (scope, requirements, schedule, budget, status etc)
Strategic thinking Proven analytical skill and ability is essential.
Experience with data analytics tools (excel, SQL, Tableau).
Bachelors Degree Related field
As America's Un-carrier, T-Mobile USA, Inc. (NASDAQ: "TMUS") is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile USA. Inc. provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit http://www.t-mobile.com
Equal Employment Opportunity
We take equal opportunity seriously-by choice.
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
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