JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com .
The Corporate & Investment Banking (CIB) Controls Management Organization (CMO), was designed to ensure a strong and consistent control environment across the organization from front office to back office, regardless of business area or location. With Control Officers appointed for each business area and region we have a comprehensive coverage/accountability model that promotes firmwide dialogue and consistency in approach and solutions. CMO strives to ensure appropriate and meaningful controls and operational risk measures across the firm and enterprise-wide governance and oversight of the end-to-end control environment.
The role will manage the quality monitoring processes for Merchant Services, which include:
* Implementation of operational policies, processes and services
* Monitors the control environment for customer interactions for a specific function
* Manages and directs team activities and monitors progress
* Manages resources and operating expenses
* Recommends and implements enhancements to improve effectiveness and efficiency of services and system
* Interacts with Operations Managers
* May present business updates to managers
* Design Executive Reporting for Operations Managers
* Manage job aid inventories, annual certifications, system access profiles and other projects as needed
* Executes QA testing against established criteria
* Project Management: Lead moderate scope project opportunities and may assist or lead larger scope projects as needed by the business
Effective oral, written, and presentation communication skills
Strong organizational and time management skills
Effective listening, multi-tasking
Analytical review and conclusions
Decision making, sound judgment
Attention to detail
Ability to establish rapport and build effective relationships with a variety of
Risk and Controls Management
Advance PowerPoint and Excel skills is required
Previous Quality experience a plus
2+ years recent management or leadership experience requiredJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
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