This is a VP-level role for a product development officer to lead the solution generation and delivery of aligned projects as part of the strategic roadmap for the end-to-end Securities Services Entitlements products & services. Developing solutions with a sharp focus on customer needs, client service, operational efficiency and controls is a key responsibility of this role. The candidate will work closely in partnership with Product Management, Product Development, Entitlements Operations and various Technology groups to ensure delivery of projects is successfully completed according to agreed timelines and budget. The candidate must provide thought leadership for Technology and Operations, must have the technical skills to learn/understand the technology infrastructure and entitlements models - how they should be implemented most effectively and staged within the context of business strategy and priorities. It is also critical that the candidate has an understanding of, and ability to optimize the end-to-end entitlements product and aligned process. This role will identify opportunities to enhance the product while improving efficiency and controls and be able to influence stakeholders to support these initiatives.
Work to the head of the Entitlements team as one of the entitlements SMEs.
Lead the definition of product specifications based on customer needs, regulatory requirements, firm-wide policies, controls, and inputs from Clients, Client Service, Operations Hub, Legal and Compliance, other Product Development areas and Technology.
Prepare business requirements document, review functional requirements prepared by technology team, and help operations team define operational processes to support the product.
Document traceability of requirements to business objectives - ensure that all requirements are all in support of the business case.
Monitor system development activities and document user acceptance testing plans and scripts for technology implementations.
In partnership with technology and operations teams define implementation schedule for product build out, production deployment, and roll-out, in alignment with business priorities, ensuring product is delivered on time and on budget.
Be the go-to person for stakeholders across different teams for questions and issues related to the end-to-end entitlements product.
Identify and manage risks/issues; create solutions to address limitations while minimizing time to market and minimizing control/operational risk.
Elicitation and documentation of current state and future state models, metrics, use case development, and business requirements. Critically evaluate information gathered from multiple sources and ensure consistency.
Ensure Clients, Affiliates, Client Service teams, Operations and other users of the end-to-end Entitlements platform are fully trained in the product, and cognizant of constraints around product, capacity and operational process.
Manage dependencies on other product development and technology teams and to ensure seamless delivery (respective technology teams - Wholesale Payments, Core Securities Services, Post Trade and PB Reporting, Digital Platform and other cross-product development, etc.).
Cultivate internal cross-functional partnerships to deliver solutions / program requirements.
Demonstrate ability to effectively work and deliver on a variety of concurrent assignments / tasks of different complexity.
Display efficient work style with attention to detail, organization, and strong sense of urgency.
Prioritize effectively among competing goals.
Awareness of client, industry and firm-wide changes and updates.
Business analysis and solution design experience are essential for this role, with knowledge of these related to entitlements highly desirable.
Prior experience in Product Development roles in Securities Services business areas will be highly desirable.
Knowledge and experience in Securities Services business domains would be beneficial.
Experience in large process improvement / re-engineering programs would be beneficial.
Ability to rapidly absorb, cohere and rationalize new information.
Demonstrated analytical, problem solving and process modelling skills.
Detail oriented, logical and structured approach to planning and problem solving.
Focus on end-to-end thought process with an ability to think laterally and connect the dots.
Problem solving skills - superior ability to structure and scope complex problems, apply a range of analytical tools, gain and synthesize insights and develop solutions
Risk and controls mindset.
Strong written skills with ability to rapidly develop concise, accurate and authoritative requirements documents.
Strong data analytics - advanced ability to analyze and interpret data, ability to identify themes, strengths and opportunities.
Ability to communicate clearly and confidently, and influence stakeholders.
Capable project management skills. Experience in running large group meetings to drive solution design and coordinate the execution of related project activities.
Drive for Continuous Improvement.
Advanced MS Office skills - Excel, Access, Word, Visio and PowerPoint
Strong time management skills, with an ability to multitask and work under pressure
The post holder should be prepared to engage with colleagues across regions and time zones.JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
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