Welcome to the exciting world of Product & Technology!
We own the products that help our customers purchase the devices and accessories they love. We constantly review the customer's financing experience to understand the underlying drivers and enhance our products to best fit their needs.
Owning a product means partnering across the organization to improve the E2E and deliver value to both T-Mobile and the customer. You will innovate in the spirit of the Uncarrier, discarding the status quo and acting as an advocate for our customers!
WHAT YOU'LL DO IN YOUR ROLE.
The Senior Manager, Product Management is responsible for executing the vision, design, product roadmap of the device financing product portfolio in an Agile driven environment. You will lead a team of Sr Product Managers, Sr Product Manager-Technical, and Product Managers and report directly to the Direct Device Financing, Upgrades, and Trade Products.
Senior Manager is also responsible for attracting, hiring, retaining a high performing team to support products and platforms. This role is also directly accountable for developing strong and productive relationships outside your direct team with Customer representative teams, partner organizations, dependent technology teams, and supporting vendors.
Strategy, Vision, Analysis
Works in collaboration with Director to develop strategy, plan, goals (outcomes) for the product suite. The collaboration will extend to customer teams and groups, as well as close working teams within Product & Technology (our group).
The product suite will be a mix of device financing, subsidy, upgrade, and trade-in products
Provide review and guidance to the Product Management team on vision, strategy, a roadmap for the product suite.
Overall lead for governance across key stakeholder teams
Offers organizational design thinking/strategy to best structure the team and leverage resources. This includes periodic review of current and anticipated staffing capacity.
Works collaboratively with peers in Software Engineering, Architecture, etc. translating enterprise concept requests into product requirements.
Business & Technical Execution
Regularly provides review and guidance to the Product Management team on execution related responsibilities. Includes reviewing customer experience identifying design gaps, evaluating key metrics to identify unexpected variance and determine cause
Foster strong working relationships with high dependency delivery teams, operational teams, and teams driving product growth.
Support team response, or field and respond to customer or Leadership escalations, as appropriate.
Support creation and execution of key vendor contracts ensuring delivery of excellent customer experience for Trade-In product.
Assist direct reports with ongoing prioritization and resource allocation to ensure scope and outcomes are delivered.
Leadership, Coaching, and Relationships
Create clear and measurable goals for team which aligns to company, department, functional area objectives. Routinely meet with direct reports to identify challenges and encourage completion.
Support no more than 10 persons indirect reporting relationship; direct reports are Product Managers who may lead products in the trade-in, device financing, or device upgrade.
Conduct regular 1:1's with direct reports to ensure alignment on priorities and support for removing potential barriers to productivity.
Regularly observe and create opportunities to observe direct reports and note positive, as well as constructive feedback. Share and review feedback with your direct reports in a timely manner.
Hire, manage, and develop a team of high performing managers and individual contributors.
May be required to serve or execute the role of Product Manager for a specific product or group of products.
Approve time-off requests, expenses in a timely manner for direct reports.
Ensures direct reports complete required training and certifications in a timely manner.
6 - 8 years of relevant Product Management experience in the wireless industry
3 - 5 years of experience managing teams of 5 or more resources indirect reporting relationship
5+ years of relevant Product Management experience in an agile software product development environment.
Experience with successive elaboration and ability to develop Initiatives, Features and User Stories that the DevOps teams can ingest.
Experience in delivering large and complex business/technology initiatives.
Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence.
Strong analytical skills with demonstrated ability to identify/analyze/synthesize product data.
Excellent written and verbal communication skills with the ability to present product information in a clear and concise manner to a variety of audiences including executives and technical leaders.
Bachelor's Degree in Computer Science, Engineering, Finance, or equivalent experience.
Additional General or Physical Requirements:
Must be able to communicate with others effectively through written communication methods.
Must be able to communicate (talking, hearing, etc.) with others effectively through oral communication methods
This position requires working with a computer (keyboard/mouse), telephone, and/or calculator; or, other repetitive use of hands.
Travel: May require up to 10% of domestic overnight travel to interact with vendors or satellite T-Mobile offices.
As America's Un-carrier, T-Mobile USA, Inc. (NASDAQ: "TMUS") is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile USA. Inc. provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit http://www.t-mobile.com
Equal Employment Opportunity
We take equal opportunity seriously-by choice.
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
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