The Self-service Engineering team is looking for Site Reliability Engineers (SRE) to help build and be responsible for the applications that millions of customers use every day. We are hiring qualified engineers with a diverse set of skills for a position in Apple's public facing support sites team. The strongest applicant will have both Linux / Systems expertise and Software Development skills. Our customers count on us to provide outstanding availability, scalability and performance. This is your opportunity to do something extraordinary. Do you like the idea of running global applications that are used by millions of hardworking people around the world? Are you up to the challenge?
Manage production, staging, test and development environments for a myriad of applications in an agile and multifaceted organization.
You are an independent problem-solver who is self-directed and capable of exhibiting deftness to balance multiple simultaneous competing priorities and deliver solutions in a timely manner.
Provide incident resolution for all technical production issues.
Create and maintain accurate, up-to-date documentation reflecting configuration, and responsible for writing justifications, training users in complex topics, writing status reports, detailing procedures, and interacting with other Apple staff and management.
Provide guidance to improve the stability, security, efficiency and scalability of systems.
Determine future needs for capacity and investigate new products and/or features.
Strong troubleshooting ability will be used daily; will take steps on their own to isolate issues and resolve root cause through investigative analysis in environments where the candidate has little knowledge/experience/documentation.
Administer and ensure the proper execution of the backup systems.
Provide 24x7 on-call support to handle urgent critical issues.
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