Created Dec 9, 2020

The Manager, Product & Technology is responsible for building and leading a high-performing team of Product Managers and Software Engineers who design, build, test, and operate customer account management applications for T-Mobile Customer Care experts. The team will consist of 8-10 employees responsible for the application UI and services, operating within Agile methodologies and with a focus on DevOps. The manager must effectively bridge people leadership, technology leadership, project delivery, and administrative functions. The manager will be directly accountable for developing strong and productive relationships outside their immediate team with partner teams in Product & Technology and with Customer Care leaders.


Responsibilities
Responsibilities: Strategy, Vision, and Analysis
• Works in collaboration with Sr Manager and/or Director to develop strategy, plan, goals (outcomes) for their scope of business. Collaboration should extend to customer teams and groups, as well as close working teams within P&T.
• Supports Product Team with enterprise process to secure and maintain product funding. Works to resolve any blockers or issues with product funding.
• Designs and develops methods and tools to measure team performance striking a balance between customer or technology based innovation, quality, speed to market, Agile team velocity, cost.
• Provides review and guidance to Product Management team on product vision, strategy, roadmap for product(s) or group of products, methods and frequency of customer research and feedback, ROI analysis/funding, including identification and remediation of possible gaps.
• Regularly cascades to direct reports Vision, Strategy, and goal based communications from executive and direct leadership.
• Develops change management and communications plans, and executes or drives execution connected with internal change initiatives originated by direct leadership or P&T leadership.
• Participates in organizational design thinking/strategy to best structure the team and leverage resources. This includes periodic review of current and anticipated staffing capacity.
• Develops and maintains culture, process, and consistent action for continuous improvement across Agile teams.
• Supports learning and adoption of Lean principles and processes within Product Management team.

Business & Technical Execution
• Regularly provides review and guidance to team on execution related responsibilities. This includes:
Participation in Big Room (Program Increment) planning, and other major Agile sessions and ceremonies.
Customer reviews and demos.
Customer and Leadership level communications.
• Fosters strong working relationships with delivery teams outside of reporting vertical
• Fields and responds or forwards customer or Leadership escalations, as appropriate.

Leadership, Coaching, and Relationships
• Creates clear and measurable goals for team aligned to company, department, functional area objectives.
• Supports 10 persons in direct reporting relationship.
• Fosters a culture within the team that embodies Trust and Respect, Ownership and Excellence, Inclusivity and Collaboration, Innovation and Creativity
• Conducts regular 1:1's with direct reports to coach and provide feedback.
• Regularly observes and creates opportunities to observe direct reports and note positive, as well as constructive feedback. Shares and reviews feedback with their direct reports in a timely manner.
• Develops formal and informal performance reviews in accordance with company or P&T driven timelines. Ensures proper, fair, calibrated, timely completion of formal performance review.
• Develops or contributes to creation of development plans for each direct report and performs an active role in completion of actions noted in those development plans.
• Creates, communicates, and monitors formal performance improvement plan (PIP) when necessary and appropriate.
• Provides regular, timely coaching lateral (peer) and upward feedback. Fosters culture in team to enable regular, timely, constructive upward feedback.
• Hire, manage, and develop a team of high performing individual contributors.



Qualifications
Educational Requirements:

• Bachelor's Degree Computer Science, Engineering, IT, Product Marketing or equivalent experience.

Work Experience:

• 6+ years of Management, Product Management, Architecture, or similar experience with leadership roles.

Knowledge, Skills, and Abilities:

• Agile Methodologies- Knowledge in software with Agile Scrum methodologies and other commonly used tools.
• Technical Writing- Proven writing skills including the ability to write concisely and clearly for different audiences.
• Agile- Knowledge of the overall execution relating to all aspects of an agile development team, from defining the strategy and architecture through deployment and support.
• Agile Project Management- Experience with Agile backlog/project management tools.
• Technology-Experience in delivering large and complex business/technology initiatives.
• Communication- Proven ability to effectively and efficiently communicate with Leadership, while employing a high degree of collaboration and influence.

Other requirements:

• Adjust to a flexible schedule: day, afternoon and graveyard shifts, weekend shifts, on-call and holidays
• Ability to travel domestically 1-2 weeks per quarter

Preferred qualifications:

• Licenses and Certifications: Certified Scrum Master (CSM)- Scrum Product Owner Certification (CSPO), Agile Certified Practitioner (PMI-ACP)
• Business Analysis skills- Strong analytical skills with ability to identify/analyze/synthesize product use data

Company Profile
As America's Un-carrier, T-Mobile USA, Inc. (NASDAQ: "TMUS") is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile USA. Inc. provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit http://www.t-mobile.com

Applicant Privacy Policy

We are committed to maintaining your trust by respecting and protecting your privacy. For more information about how T-Mobile processes the personal data of job applicants, please visit Applicant Privacy Policy.

EOE Statement
Equal Employment Opportunity

We take equal opportunity seriously-by choice.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.