Merchant Services is investing in a global leadership position in the rapidly evolving payments landscape with an aggressive transformation agenda. This multiyear firm-wide strategy will build customer-centric payments solutions for business clients. It's a unique opportunity to build a modern product suite on a cloud based, big data platform at an enterprise scale. In addition, the agile operating model will co-locate product owners, designers, and engineers to rapidly bring-to market new product features. As a result, this transformation team will leverage the power of the firm to help clients expand globally with speed, efficiency, and innovation.
To help drive the transformation, JPMorgan Chase is seeking a uniquely talented & proven Senior Product Owner - Platform Evolution. This entrepreneurial leader will help evolve the Merchant Services Helix next generation platform and lay out new avenues for clients to discover, onboard, integrate & validate new products.
This candidate will deliver robust roadmaps using their expertise in product management, customer & client experience, business engineering, technical architecture, and agile delivery.
The ideal candidate understands the payments industry landscape (consumers, merchants, acquirers, networks, issuers, etc.), payment types & methods (credit card, debit card, ACH, new alternatives, etc.), design thinking (client journey, UX, moments of truth), consumer & merchant payment channels (e/m-commerce, POS, etc.), modern technology stacks (cloud, big data, microservices, API's, etc.), and industry business models. Finally, the ideal candidate is a highly organized and self-motivated leader who designs customer-obsessed products, manages a product release plan, flexibly adapts to internal & market forces, and has superior influencing / relationship management skills.
This position will succeed by adding new capabilities to the platform that deliver stakeholder results, P&L contribution, OSAT/NPS, product performance KPI, time-to-market, delivery clock-speed, team satisfaction, and partner satisfaction.
Lead and participate in roadmap development and evolution
Developing and maintaining stakeholder communications on our roadmap and approach
Evaluate alternative methods to solve for a particular feature, inclusive of what JPMC may offer in other LOB's today and build vs buy vs partner
Provide insights into the transformation of the "getting started" client experience, including omni-channel discovery & engagement, onboarding, etc.
Ensure the design of a product platform with APIs, services, and data-driven insights that deliver unique experiences across client journeys
Design a product architecture that reduces time-to-market for new features, simplifies internal/external dependencies, and scales to a global environment
Identify potential roadblocks and develop recommendations for delivery issues, change requests, pre-release QA, production issues
Provide clear vision and scope documentation, use cases, product requirements/epics/stories to support development
Monitor industry assessment that provides detailed insights into the competitive landscape and best practices
Partner with teams (product, design, technology, risk, legal, compliance, ops, marketing, sales...) to manage prioritization, resourcing, controls, readiness, and go-to-market plans
Partner with 3rd party vendors / alliances to enhance product offering
Bachelor's degree required; MBA preferred
7+ years in product development or platform transformation for digital channels & payments
5+ years experience in digital channels required; digital origination / onboarding a plus
5+ years experience with modern technology stacks, including cloud, big data, microservices, API's, etc.
Proven track record of managing new product launches / transformations of mission-critical payment platforms
Proven track record of managing the end-to-end product development lifecycle (PDLC) for complex, large-scale initiatives
Strong executive presence; comfortable interacting with and presenting to all levels of management
Strong ability to analyze opportunities & problems, recommend solutions, and communicate effectively & confidently (both verbal and written)
Strong influencing and partnership / collaboration skills to drive cross-functional teams
Ability to productively work in a matrix management organization
Positive, team-oriented attitude and inspiring leadership skills a must
Travel requirement: approximately 25%JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
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