The Integration Engineer (Solutions Support Specialist) will be an integral part of our customers' journey from before they purchase our product, all the way through to our Post Go-Live services. As part of the US Operations team, and the overall Global Customer Care Team, your daily functions include acting as a technical SME for the more functional teams, as well as processing tickets from a queue-based system which can range from advanced technical troubleshooting of escalated tickets, to processing service tasks, and most importantly to maintaining system uptime. As part of this high performing, fast-paced, and super fun team committed to solving complex issues, you will be presented with many opportunities to learn and grow, both technically and personally.
Primary/Essential Duties and Key Responsibilities:
Working autonomously on internal SaaS solutions, you will find that the experience gained as part of this cross-functional team is both priceless and incomparable. As the liaison between Product R&D, Product Management, Implementation team, Customer Care, and Level 1 Support team globally, you will gain satisfaction from providing in depth product knowledge and innovative solutions that will only further serve to strengthen the relationship between us and our customers.
The different areas of expertise we are looking for are:
Knowledge, Skills, and Abilities:
Experience, Education, Certification, License and Training
Bachelor’s Degree in a Computer related field preferred
Locations for this role:
Check out how we give our employees the chance to work on whatever project they want for 48 hours! https://youtu.be/2Aw55CP1IO8
Typical Interview Process:
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