Application Support Analyst handles all support requests, incidents, issues, tickets and business continuity activities, to ensure flawless and quality delivery of services to end users. This is a critical role requiring a highly dedicated individual who can take ownership and provide procedural and technical support to various teams and work in partnership with internal/external stakeholders.
In addition to driving resolution of day-to-day issues, major incidents, and outages to resolution, the Application Support Analyst will work hand-in-hand with application development, infrastructure and implementation teams.
The ideal candidate should be detail oriented, have strong verbal and written communication skills, able to multi task and can work independently and is a team performer. You should also have a proactive approach to identify problems before they happen and implement solutions that detect and prevent outage.
The application support analysts will be pivotal as we transform to Agile/DevOps model. Some of the areas of work will include automation, monitoring (alerting/logging), deployment and continuous integration working closely with our AD/Infrastructure partners.
Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages
Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives
Ensures information controls, back-up and recovery strategies are in place across all environments
Implement continuous process improvement, including but not limited to policy, procedures, and production monitoring
Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing
Develop and maintain relationships with technical staff, end users and clients
Carefully evaluate alternative risks and solutions before taking action to provide timely resolution
Demonstrate creativity, innovation and high performance
This role requires a wide variety of strengths and capabilities, including:
+ BS/BA degree or equivalent experience
+ Hands on experience on Working knowledge on BI tools specifically on Alteryx or Tableau
+ Windows server knowledge is required
+ Working knowledge in one or more general purpose programming languages, plus an interest in learning other coding languages and skills as needed
+ Working knowledge of development toolset to design, develop, test, deploy, maintain and improve software
+ Basic knowledge of application development
+ Ability to work collaboratively in teams and develop meaningful relationships to achieve common goals
Good to Have:
Hands-on experience in Production Support/Engineering.
Experience managing UNIX/Linux/Aix environment.
Experience with distributed applications (Oracle, Cassandra, SQL, SQL Server, UNIX, Linux, Java, Java servlets and JSP, Spring, Hibernate, SOAP, web services etc.)
Hands-on experience with Splunk, WILY and Dynatrace.
Experience in UNIX shell, Perl, Python, Ruby or similar scripting languages.
Experience utilizing scheduler software such Control-M or Autosys
Experience apache/tomcat/WebSphere and WebLogic.
Experience with Cloud technologies like AWS or GAIA.
Strong analytical & trouble shooting skills required.
Experience in Disaster Recovery planning and test execution.
Knowledge working in Scrum/Kanban is a plus.
Experience working with scheduling tools like Autosys/Control-M is a plus.
Excellent written and oral communication skills
Excellent problem management skills and relentless drive for root cause and execute measures to reduce repeat occurrence.
Strong communication skills, verbal and written.
Able to multi task in a high pace environment and drive efficiencies to change the bank.
Strong ability to act and influence as change agent
Demonstrate Leadership drive & professional courage
Takes Ownership and is solutions oriented
Team player and able to work effectively across multiple teams and LOBSJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
It's easy, and free! Add jobs from any website! Get recommendations from your friends! Start by adding this job...