As a Senior CX Architect, you will be challenged to both totally re-imagine and continuously optimize customer and client facing experiences. The Senior CX Architect represents the voice of the intended, designed experience ensuring design intent is met. The optimal candidate solves problems by determining the optimal outcome from the perspective of the customer and colleague and then using experience/service design methodologies to bring the experience to life. Successful candidates will have knowledge of service design, process engineering, customer experience design, and user experience along with an understanding and curiosity of end users and their processes. Working alongside technical, business, and agile town leadership this role will create and maintain our customer experience vision and translate these needs into action through epics, stories, technical requirements and, interaction models.
Experience / Background:
Why Work for Us
At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.
Equal Employment Opportunity
It is the policy of Citizens to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, colleague or a dependent’s reproductive health decision making, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, genetic characteristic, citizenship, veteran or military status, marital or domestic partner status, family status/parenthood, victim of domestic violence, or any other category protected by federal, state and/or local laws.
Equal Employment and Opportunity Employer/Disabled/Veteran
Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.
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