About J.P. Morgan Chase
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $2.5 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small business, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world's most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com .
J.P. Morgan is a place for talented people from all backgrounds and perspectives because our clients come from all backgrounds and perspectives. We encourage a culture of inclusion, where everyone's opinion counts and all employees have the freedom to deliver their absolute best. This is why we work hard and invest in attracting and developing a diverse workforce. Learn more about our Business Resource Groups in how they help our employees build successful careers and reach their greatest potential.
J.P. Morgan's Corporate & Investment Bank is a global leader across banking, markets and investor services. The world's most important corporations, governments, financial institutions, pensions, sovereign wealth organizations, states and municipalities entrust us with their business. We offer our clients a full suite of global financial services and capabilities, providing strategic advice, raising capital, managing risk, and extending liquidity in markets around the world. Not only is our goal to help clients succeed, we are committed to contributing to orderly and well-functioning markets and supporting global economic growth across our businesses.
About J.P. Morgan Wholesale Payments
J.P. Morgan Wholesale Payments (WP) is one of the world's largest providers of treasury management services. J.P. Morgan's WP business is a full-service provider of innovative cash management, trade, liquidity, commercial card, and escrow services - specifically developed to meet the challenges treasury professionals face today. More than 135,000 corporations, financial institutions, governments and municipalities in over 180 countries and territories entrust their business to J.P. Morgan.
About Liink by J.P. MorganSM
Liink, formerly known as the Interbank Information Network (IIN), is a production-grade, scalable, peer-to-peer blockchain-based network. Liink applications are purpose-built for addressing discrete banking needs. Live applications address long-standing problems in the financial ecosystem, including validating account information prior to payment (Confirm), streamlining payment-related compliance inquiries (Resolve), and validating payment message formats prior to initiating cross-border payments (Format). To date, over 400 financial institutions and corporates have signed up to join the network, including 25 of the world's top 50 banks, representing 78 countries globally.
The Liink team is responsible for developing and managing the Product, Strategy, and Client Engagement of the Liink platform and its product and services offerings.
The Technical Implementation Manager will be the client facing point person for both our clients and our internal stakeholders, focused on technology and API functions reporting to the Head of Client Onboarding and Implementation and will be a core member of the Liink Client Onboarding and Implementation Team.
Specific Responsibilities Include:
Responsible for leading new and existing client onboardings, including developing and managing global clients technical implementation and maintenance for the Liink Platform
Develop implementation project plans and collaborate cross-functionally with internal stakeholders to execute on them
Develop policies and procedures for client testing and promotion to production across applications including API
Set and manage client expectations and day to day interaction; lead project planning, weekly meetings, and presentations as needed
Partner with Global Product, Technology, Sales partners, Product Sales Specialists, and Client Engagement to ensure we are providing a best in class client experience for clients on onboarding and go-live process
Collaborate with key cross functional partners across Legal, Risk, and Compliance to ensure proper diligence, where needed
Work closely with the Liink product team and Client Engagement to provide client feedback on product roadmap, back log items, and future product releases based on onboarding/implementation feedback
Proactive, energetic, motivated, self-starter with an entrepreneurial approach and the ability to provide thought leadership
Creative problem solver, capable of partnering strategically with internal stakeholders and clients to understand market need for innovative and differentiated solutions
Process oriented; able to proactively identify opportunities and execute strategic projects that improve how we onboard/implement clients
Passionate about the payments industry with proven leadership, communication and prioritization skills
Proven ability to adapt to a fast paced, dynamic, and ambiguous environment
Able to grasp new technologies, market landscape, industry trends and regulatory implications
Commanding influence management skills across business partners (sales, technology, operation, service, risk, compliance, legal)
5+ years of Client Management, Product Management, Onboarding/Implementation,
Consulting experience is a plus
Bachelor's degree required; MS or MBA preferred
Proficient in APIs required
Proficient in Microsoft Word, Excel, PowerPoint, Visio, SharePoint, Jira, CRM
Fluent in English requiredJPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
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