Chase is undertaking an aggressive digital transformation that builds on our successful mobile and online service offerings. We're invested in using digital innovation to deepen customer engagement and profitability; position us as the undisputed leader in digital financial services and payments; and enable us to deliver the highly personalized, real-time experience customers increasingly expect.
Our digital channels support more than 32 million active customers. Nine million customers interact with us daily, making Chase the most visited banking portal in the U.S. Within Consumer and Community Banking, we're responsible for setting and executing strategies that align with business objectives and drive digital innovation, helping us to establish the best digital banking customer experience in the industry.
As a digital content team, our mission is to refine and advance our Chase voice & tone across all our digital products and platforms, creating the best possible experience for our current and prospective customers. We're looking for a senior content editor to join our Digital Customer Experience team. In this role, you'll work with a lead editor along with a team of design, research, product and tech partners to create innovative solutions for existing and prospective customers.
The ideal candidate will have a record of success creating UX and digital content for web and mobile channels. They're a strategic thinker who is passionate about improving user experience, with a knack for simplifying the complex and are energized by working in a collaborative, team-based environment.
The person in this role will...
Partner with cross-functional teams to develop content for select digital products and programs, ensuring execution through the delivery process
Write, edit, test and improve content including interface language, product education, naming conventions, navigation and other content for web and mobile experiences
Collaborate with product and business partners to understand objectives, goals and requirements
Drive consistency across products and channels, leveraging voice and tone and content standards
Participate in research including user-testing, customer journey mapping and persona development
Adhere to content guidelines, governance and approvals process for assigned programs
Be comfortable presenting concepts and work to peers and leadership
Minimum of 5 years writing and editing customer-facing content for digital channels including web and mobile
Excellent verbal and written communication skills, with thorough knowledge of the English language, grammar, spelling, punctuation and usage
Pro-active, solutions-oriented mindset with strong attention to detail
Exceptional time management and organizational skills, including the ability to follow schedules, meet deadlines and collaborate on multiple projects
Experience adhering to documented standards for brand and copy including style, voice and tone
Experience working with designers, researchers, usability specialists, product managers, legal and compliance experts and line-of-business owners
Experience working in Agile environment
Experience writing for marketing a plus
Bachelor's degree (or higher) preferably in Marketing, Communications, Journalism, Advertising or related fieldChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans
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