Jr. Systems Engineer/Helpdesk Role
Location: Phoenix, AZ
Position Type: C2H
Hourly / Salary: BOE
Residency Status: US Citizen or Green Card Holder ONLY
Are you looking for a career where you can make a difference? Would you like to be part of a culture that promotes learning and collaboration while helping employees with what they need to succeed and thrive? If so, our client is looking for talented people who will help us achieve our goal of honoring the contributions and sacrifices of Arizonas public safety employees by providing outstanding service to those who protect and govern our state.
Our client is currently seeking qualified candidates for the position of Junior Systems Engineer located in Phoenix, Arizona. Under the supervision of the Systems/Network Sr. Manager, this position is responsible for the maintenance and support of the our client' s workstation and server infrastructure. Categorizes, isolates, and resolves problem issues. Processes, documents, and coordinates resolution of trouble calls with IT Operations team. Implements software patches, security fixes, and tests and validates modified system configurations. Ensures compliance with standards for systems software and documentation. Monitors system reliability, availability and backups.
The Jr. System Engineer is responsible for:
Management of day-to-day operations of the PSPRS Workstation Environment
Incident response and resolution
Asset Management and Inventory
Systems Configuration Management
Operating System imaging, deployment and support
Application deployment and support
Configuration and optimization of Group Policy
Backup system administration and monitoring
Maintenance of Server and Desktop hardware
QUALIFICATIONS (Knowledge, Skills and Abilities):
Ideal Candidates will have a minimum of 3 years of experience in customer support, system hardware and software support, and troubleshooting.
Required Knowledge of: Administrative experience with enterprise systems including:
Windows Desktop OS (7 or newer)
Windows Server OS (2008 or newer)
Active Directory & Group Policy
System Configuration Management solutions
Server and Desktop Hardware
Printers, Scanners and MFPs
Preferred Knowledge of:
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